FAQs

 

1. What type of Payments do you accept?
We accept Visa, Mastercard, Discover, American Express, and PayPal only.

 

2. How much does shipping cost?
The shipping cost may vary depending on the shipment location and the store’s policy. You may get your exact shipping expenses by adding products to your cart, proceeding to checkout, and inputting your mailing address. The shipping cost will be updated immediately and displayed in your final cost.

 

3. Where do we deliver?
We provide worldwide shipping.

 

4. Can the order be delivered to multiple addresses?
We do not accept shipping to multiple addresses for a single order. Please place separate orders if you want products delivered to different addresses.

 

5. Do you offer delivery to PO Box or Millitary APO/FPO addresses?
We accept shipping to PO Boxes, however, we are unable to ship to Military APO/FPO addresses.

 

6. What should I do if my tracking number does not work?
It may take 3-5 business days for tracking numbers to appear in the system of the shipping company. Please get in touch with our customer support if your order hasn’t arrived after 25 business days.

 

7. What should I do if my package is missing?
Most deliveries take place on time. Seldom will the tracking indicate “delivered” even when it appears you haven’t yet received it. If your package’s tracking information indicates that it was delivered but you can’t locate it:
1. Look around the delivery location for your package. Check your mailbox or wherever else you receive mail
2. Check your Order Confirmation to find the tracking status
3. Access the tracking link on your Order Confirmation to find the local shipping carrier that delivers your package
4. Contact your local shipping carrier for further information.
5. Contact our customer service if the package still can’t be found.