RETURN & REFUND POLICY

 

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on returns and refunds:

1. Time frame for the Return/Refund request 
We offer a refund and/or return within the first 5 days from the date showing the delivered status successfully on the carrier’s system. If 5 days have passed since you received your order, you will not be offered a refund and/or return of any kind.

All the return/refund requests must be sent to our email address: paypal@edora-store.com
In your email, please include the following information:
– The Order Number # (if multiple products are in order, identify the product with the issue)
– A photo(s) of the item you received showing its problem, if the problem is about the size, please use a ruler or tape measure
– A photo of the shipping label on the package
– A specific description of the issue
Our support team will check and respond within one business day.

2. Eligibility for Returns and Refunds
The returns of your purchase are ONLY allowed when the delivered items fall within the following criteria:
– The item you received is damaged (in the shipping process) or has a manufacturing problem
– The item is the wrong size/color compared to the order
– The item is not the right style (for example, a long-sleeved shirt instead of a short-sleeved shirt) from the order

In the case listed above, the return and refund requests will be applied in this situation below:
– Your item must be unworn, unused, and in the same condition that you received it.
– The item must be in the original packaging.
– Only regular-priced items may be refunded, sale items cannot be refunded.
– After your return request is accepted, please ship your package via insured ground service (recommend: USPS, UPS, FedEx) and provide us with a valid tracking number.
– The return shipping fee is at the customer’s expense. We are not responsible for lost or damaged packages during the return process.

NOTE: You must contact us if you want to return the item(s). The address on the shipping label is just the address of our shipping partner. Returning without prior confirmation and authorization will not be accepted.

3. Refunds (if applicable)
Once we receive the item you return, we will let you know via email. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and automatically applied to your original payment method within 5-7 days. Our system will also send you a Refund confirmation email.

We will NOT accept to return, exchange, or refund if:
– The customer(s) change their mind
– The item(s) have been used or washed
– The item(s) have been delivered in the original condition with the correct size and/or correct color as in order.
– The item(s) have been broken after several uses.
– The products are the gifts.